Golden Steps Jewellery Purchase Scheme (“Scheme”) Terms and Conditions

These Terms & Conditions govern the Scheme as is being offered by Reliance Jewels, the Jewellery division of Reliance Retail Limited via its website namely https://www.reliancejewels.com (Website), and is open to individuals of all ages. The Scheme is not available for entities such as companies, partnership firms, proprietorship concerns, trusts, Hindu Undivided Family (HUF), or NRI customers. Minors can enroll in the Scheme only through their natural guardians.

1. Objective of the Purchase Scheme: The objective of the purchase scheme is to enable applicants to plan and purchase jewellery at our selected jewellery showrooms operated under the name of “Reliance Jewels” (“Showrooms”).

2. Voluntary Subscription: Subscription to the scheme is purely voluntary.

3. Monthly Subscription: An applicant can choose the monthly subscription value in multiples of ₹ 500/- (Rupees Five Hundred), subject to a minimum of₹ 1000/- (Rupees One Thousand Only) per month, per Customer. On maturity, the applicant will be entitled to a maturity benefit which is calculated in proportion to the length of the contribution period as well as the duration before redemption (referred to as “saving months” in the table below). A breakdown of the maturity benefit applicable for different contribution periods and different redemption dates has been provided below:

Instalment Amount (INR)	First Payment Date	Contribution Period	Scheme Maturity Date	No. of Saving months	Benefit (% to enrolment value)	Maturity Benefit (INR)
For 11 month Contribution cycle
20,000	01-Jan-18	11 Months	01-Dec-18	11	65%	13,000/-
20,000	01-Jan-18	11 Months	01-Jan-19	12	75%	15,000/-
20,000	01-Jan-18	11 months	01-Feb-19	13	85%	17,000/-
For 24 month Contribution cycle
20,000	01-Jan-18	24 Months	01-Jan-2020	24	300%	60,000/-
20,000	01-Jan-18	24 Months	01-Feb-2020	25	330%	66,000/-
20,000	01-Jan-18	24 months	01-Mar-2020	26	350%	70,000/-

The maturity benefit is a notional amount which can be claimed as a one-time discount when purchasing jewellery from a Showroom, subject to the terms and conditions of this Scheme. For the avoidance of doubt, if the applicant chooses to procure jewellery of a value which is lesser than the maturity benefit accrued pursuant to the Scheme, then any unused portion of the maturity benefit will stand forfeited.

Illustratively, if an applicant were to contribute an amount of INR 20,000 for a period of 11 months, and opt to redeem it at the end of the 11 month period, the applicant would be entitled, but not mandated, to redeem the total contribution made (INR 20,000 * 11 = INR 2,20,000) for any jewellery worth INR 2,33,000 i.e., with a maturity benefit of INR 13,000 (65% of the instalment amount) without the payment of any additional sum. Similarly, if the applicant contributed INR 20,000 for 24 months, and opted to redeem it after 24 months, the applicant could redeem the contribution (INR 20,000 * 24 = INR 4,80,000) for any jewellery worth INR 5,40,000 i.e., with a maturity benefit of INR 60,000 (300% of the instalment amount) without the payment of any additional sum.

4. Multiple Schemes and Application Processing: One or more schemes can be opted for by any individual at the same time subject to KYC compliance. It is the sole discretion of Reliance Jewels to accept or reject any new application.

5. Subscription Process: To subscribe to the Scheme, Customer has to fill the enrolment form available on our Website (Enrolment Form), complete the E-KYC through a government mandated application, provide a image of their face for verification and e-sign the Enrolment Form (which includes these Terms and Conditions). During the subscription process, applicants will be prompted to provide necessary Personal Information and KYC documents, as defined in our Privacy Policy. This includes applicant’s name (guardian’s name in case of minor applicant), date of birth, address, email ID, contact number and bank account details. The information provided will be used in accordance with our Privacy Policy.

1. We prioritize the security and confidentiality of applicant’s information. The Personal Information collected during subscription process is handled in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect user data. We encourage applicants to review the Privacy Policy for detailed information on data handling practices and their rights concerning their personal information. By subscribing via the Website, applicants acknowledge and agree to comply with our Terms and Conditions and Privacy Policy.

2. The applicant should ensure that the name is as per the identity proof provided by the applicant, and not in any other name, including nickname or short forms and the bank account details and other details as provided in the Enrolment Form shall be accurate.

3. Applicants shall also have to provide the following information for the purpose of E-KYC:

• Aadhaar Number (including as an input in Digilocker/Government mandated portal to fetch E-KYC information);

• PAN Card (to ensure compliance with regulatory requirements, it is mandatory to provide PAN issued by the Income Tax Department if Purchase Eligibility Amount exceeds ₹2,00,000 (Rupees Two Lakhs only) per application); and

4. Upon subscribing, the Customer (defined below) will be able to access the portal containing dynamic details of his/her subscription under the Scheme, including Contribution Period, instalments deposited, Maturity Date of the Scheme, etc (Customer Portal).

6. Customer Definition: “Customer” refers to an applicant who submits the Enrolment Form (duly completed in all respects and signed) along with payment of the 1st subscription amount on our Website.

7. Price & Payment Modalities:

   • Prices throughout the Website are quoted in Indian Rupees (INR) and payment can only be accepted in this currency. Prices include GST, packing and shipping charges.

   • For Customers enrolling for the Scheme online, the first instalment amount can be paid through Credit Card, Debit Card, and/or UPI through the payment gateway of the Website. Subsequent monthly subscription values can be paid by ACH, UPI and/or Card Based Autopay or any other form of online payment.

   • A Customer can make payment of subsequent instalments either at the Showrooms or through the Website. Customers opting to make payment in cash at the Showrooms shall be deemed to have agreed to the Terms & Conditions of the Scheme as may be applicable to offline enrolment.

8. Cheque/DD and Payment Handling: Cheque /DD payments are not allowed for online payment under the Scheme.

9. Instalment Due Dates & Maturity Date: The date of payment of the first instalment by the Customer shall be considered as the start date of the Scheme (Enrolment Date).

   • All future instalments need to be paid on the Enrolment Date every month (Due Date). For example, if the Enrolment Date is on the 1st of a month, then the Due Date for all future instalments will be the 1st of every month. The Customer will have a grace period of 10 days after the Due Date (Grace Period) within which the payment can be made.

   • However, in the case of payment through ACH, the ACH mandate must be set for the 5th, 15th & 25th of every month nearest to the Due Date. For example, if the Due Date is the 1st of every month as in the example detailed above, then the ACH mandate will have to be set for the 5th. However, if the Due Date is the 10th of every month, then the ACH mandate will have to be set for the 15th.

10. Issuance of Receipts and Account Statements: Upon receipt of payment, Reliance Jewels shall issue system-generated money receipts, which will also be available on the Customer Portal. The Customer can also generate the account statement from the Customer Portal . These receipts will have to be submitted to the Showroom at the time of the purchase of jewellery upon maturity / closure of the Scheme.

11. Advance Payments: The Customer can pay instalments in advance (before the Due Date of the month) but will not receive any additional benefit for making payment in advance.

12. Online Payment Responsibility: Reliance Jewels will not be responsible for any online payment failure and money being debited from the Customer's account. In case of any payment failure, the Customer is requested to check with their banks or other service providers. It is the responsibility of the account holder to enter details correctly. The monthly payments should arrive once every month on or before the Due Date.

13. Payment Accuracy: The Customer should ensure that all payments made by him/her are reflected in the account statement generated from the Customer Portal. In case of any discrepancies, the Customer should reach out to Reliance Customer Care (customerservice@ril.com) for rectification of the reciept/account statement within 7 (seven) days from the date of issuance of the receipt copy or generation of the account statement, as the case may be.

14. Payment Reminders and Notifications: At any stage during the Scheme, neither Reliance Jewels nor its employees or representatives shall be responsible or liable for sending reminders for overdue payment(s) to any Customer. Similarly, Reliance Jewels is not liable to inform the Customer about returned instruments (i.e., ACH), if any.

15. Availing Maturity Discount: To avail the full maturity benefit under the Scheme, a Customer must pay the monthly subscription value continuously on or before its Due Date for the entire Scheme period, whether online or offline at our Showrooms. Delays in the payment of monthly instalments beyond the Grace Period will result in a proportionately reduced maturity benefit.

16. Early Purchase Benefits: If the Customer wishes to purchase jewellery before completion of the Scheme period (but not before expiry of 6 months from payment of the first instalment), the Customer will still be entitled to a maturity benefit, which shall stand proportionately reduced. The exact maturity benefit available in such a case may be determined by the Customer at the time of redemption.

17. Discontinuation Policy: Discontinuation of the Scheme before expiry of 6 months from the date of payment of the first instalment would result in the Scheme being nullified and no maturity benefit accruing to the Customer, whether the payments are made in-store or online.

18. Redemption and Cash Refund: Since the nature of the Scheme is that of a jewellery purchase scheme, redemption shall be by way of the purchase of jewellery. Refunds under the Scheme, if any, will be made by online transfer to the bank account as specified in the Enrolment Form, and no cash refund will be permissible. Such a request cannot be made before expiry of 6 months from payment of the first instalment, except in circumstances involving unforeseen emergencies. In the event where refund is processed by Reliance Jewels, the Customer shall not be entitled to any maturity benefits and only the principal amount paid shall be refunded.

19. Purchase Eligibility and Redemption: The Customer may purchase jewellery from any of Reliance Jewels Showrooms, for an amount equal to instalments paid plus the maturity benefit under the scheme (Purchase Eligibility Amount). For instance, in the table above, if the instalment amount is INR 20,000 deposited for a period of 11 months which entitles the Customer to a maturity benefit of INR 13,000, then the Purchase Eligibility Amount shall be INR 2,33,000 (INR 20,000 * 11 + 13,000). The final product invoice value should be equal to or in excess of the Purchase Eligibility Amount. Customers are encouraged to purchase the jewellery for the Purchase Eligibility Amount as partial redemption of the scheme is not allowed. Redemption of the Purchase Eligibility Amount against coins, bars, solitaire and silver items are not allowed.

20. Gold Rate: Gold rate booked or charged on the invoice may vary city wise depending on the corporate gold rate applied by Reliance Jewels. The rate of gold applicable to the transaction shall be based on the rate of gold prevailing on the date of purchase.

21. Additional Discounts and Policies: All trade discounts/promotional offers running at Showrooms at the time of redemption by the Customer may be availed along with the maturity benefit earned under this Scheme. Customers shall be able to opt for exchange or buyback of gold at the time of maturity of the Scheme, subject to their eligibility under and compliance with the existing Exchange & Buyback policy.

22. Cash Transaction Limits: Cash transactions of ₹2,00,000 Lakh (Rupees Two lakh) and above are not permitted under section 269 ST of the Income Tax Act, 1961. Monthly deposits made in cash under the offline mode shall be accepted only up to the total amount not exceeding ₹1,99,999/- (Rupees One lakh Ninety-Nine Thousand Nine Hundred And Ninety-Nine only). Thereafter, the monthly instalments shall be accepted only by way of electronic fund transfer to Reliance Jewels’ designated account, for both offline and online transactions.

23. Nomination Facility: While filling out the Enrolment Form, the Customer may nominate any person to whom his/her deposited amounts shall vest in the event of his/her death, applicable both in-store and online. In the event of death of the Customer, the amount is transferable only to the person(s) whose nomination has been filled by the Customer in the Enrolment Form at the time of subscription subject to such nominee producing identity and address proof. In case the Customer does not nominate any person, any claim(s) made by any other person(s) on behalf of the Customer will not be entertained unless such person being a legal heir/duly authorised person claiming the benefits under the Plan, shall produce below documents:

• Death certificate of the deceased.

• Succession Certificate.

• NOC from other surviving legal heir for redemption.

• Indemnity undertaking to indemnify Reliance Jewels from claims.

• Will (if any).

• Along with all other supporting documents and clarifications.

However, the decision of Reliance Jewels shall be final on sufficiency of any document in all such cases and the same shall be binding upon the claimants.

24. Eligibility for Purchase: Only the Customer or his/her authorized nominee (as per the Enrolment Form) shall be eligible to purchase jewellery under the Scheme. The Customer or his/her authorized nominee shall submit all original instalment receipts along with a signed Photo ID proof at the Showroom at the time of purchase.

25. Scheme Management and Modification: Reliance Jewels reserves the right to suspend, withdraw, or modify the Scheme at any time for valid reasons, including changes in applicable law. In such an event, Customers may opt to purchase jewellery of their choice at any Showroom equal to the value of money already paid, with pro-rata maturity benefit until the Scheme suspension date.

26. Third Party Platform(s): You may be redirected to third party platforms and/or services (collectively Third Party Platform(s)) while registering on the Website. For the avoidance of doubt, once you permit Reliance Jewels to enable and allow the connection or integration with a Third Party Platform, or access to such Third Party Platform, it is hereby agreed such action and/or request is your instruction under these Terms and Conditions and Privacy Policy to do so. You hereby agree and acknowledge that: (a) Reliance Jewels has no control over such Third Party Platforms; (b) Reliance Jewels does not assume any responsibility forthe content, terms of use, policies, actions or practices of any Third Party Platforms, including, without limitation, any use and/or processing of your data by such Third Party Platforms; (c) Reliance Jewels expressly disclaims all warranties regarding, the accuracy, appropriateness, usefulness, safety, infringement, or intellectual property rights of, or relating to, such Third Party Platforms; (d) you are solely responsible and liable for your interaction and integration with such Third Party Platforms, including without limitation by executing the relevantcontractual documents to this effect; and (e) you agree to waive, and hereby do waive, any legal or equitable rights or remedies regarding the foregoing. You acknowledge that the data will be stored and processed by the Third Party Platform as described in Third Party Platform’s legal documentation.

27. Limitation of Liability: The liability of Reliance Jewels or the Showroom staff under the scheme is limited to the monthly instalments already paid by the Customer and its accrued discount as per the scheme and T&C laid thereon and does not extend to any other warranty assurance whatsoever, applicable both offline and online.

28. Sole Discretion of Reliance Jewels: Any condition/s which is/are explicitly not covered above would be at the sole discretion of Reliance Jewels at the time of the transaction, whether in-store or online. The decision of Reliance Jewels in this regard would be deemed irrevocable and final.

29. Scheme Privileges Alteration: Reliance Jewels reserves the right to alter, amend, withdraw, add, or delete part or all of the privileges of this jewellery purchase scheme for valid reasons without the Customer's consent or prior notice, as long as the same is not prejudicial or disadvantageous to the Customer, applicable both in-store and online.

30. Dispute Resolution and Compliance: These Terms shall be governed by, interpreted and construed in accordance with the laws of India. Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts of Mumbai only. In the event of any dispute arising out of these Terms the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Mumbai, Maharashtra, India. In case of any changes in the existing laws, rules, acts, regulations, etc., by any regulatory authority, Customers will be required to comply with the changes as prescribed by the regulatory authority.

Confirmation: I have read and fully understood the Terms & Conditions of Reliance Jewels' Golden Steps Jewellery Purchase Scheme and hereby agree to abide by the same.